Warranty Policy
Coverage
B&H sandals are covered for one year from the date of purchase against manufacturing defects in materials and workmanship, such as a strap detaching from the sole or a sole separating or cracking under normal use. This warranty does not cover normal wear and tear (including sole wear and color fading), damage from heat, animals, misuse, accidents, or alterations, or products not purchased on our website.
How to Submit a Claim
Email support@bhbeachwear.com with your order number and clear photos of both sandals, including the top, the bottom, and a close-up of the defect. We may ask you to send the pair back for inspection before approving a claim.
What You Receive
If your claim is approved, we’ll send a replacement pair in the same style, color, and size, with shipping on us. If that item is no longer available, you’ll receive store credit for the amount paid.
Our Decision
All warranty claims are reviewed by B&H, and the determination of whether an item is defective is at our sole discretion. Each pair is eligible for one warranty claim.